Background to the post
This is an exciting time for The Audience Agency, supporting close to 1,000 organisations to get more audience focused through Audience Finder, one of the largest cultural data programmes in the world. In the last year, we have confirmed funding until 2021/22 from Arts Council England, Arts Council of Wales and Creative Scotland and a new programme of growth and development is planned as a result.
Summary of the role
The Support & Community Officer plays a key role in ensuring that TAA’s clients have the best possible experiences from our Software-as-a-Service (SaaS) web apps and other products, which are designed to help cultural organisations grow their audiences and revenues based on a solid understanding of who their audiences are. The Support & Community Officer is part of the Support & Community team, delivering excellent customer service and support to our clients to help them find out about our tools, get set-up to use them, troubleshoot problems and provide ongoing service and support to help users get maximum value from them.
Applying for this post
Deadline for applications: 10 am Friday 21 June
Applications submitted after this time will not be considered. For full job information and application details, visit www.theaudienceagency.org/our-people/vacancies/.
Please contact us on 0161 234 2956 or jobs@theaudienceagency.org if you require this information in an alternative format.
Interviews are scheduled for week commencing 24 June, at our London office.
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Support & Community Officer, The Audience Agency
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